Disputing a veterinarian bill

Disputing a veterinarian bill

Winnie the rescue dog went into the vet for a post-surgery visit. We were told she needed a test due to fluid on her knee that had to be done.

Concerned about an infection we proceeded but were never told about an additional charge required and a week later the veterinarian that actually did the surgery on her knee indicated it was normal and the test wasn't need.

We were billed several hundred dollars and were notified by email.

All it took was phone call and clarification that the test wasn't required, and we were not told about an additional charge.

The charge was reversed.

Yes, you can dispute a veterinarian bill for your dog if you have valid reasons to believe there are inaccuracies or unfair charges. Here are some steps you can take to address the issue:

  1. Review the Bill: Carefully go through the itemized bill and make sure you understand each charge. Look for any discrepancies or charges that seem unreasonable.

  2. Ask for Clarification: If you have questions about specific charges, don't hesitate to contact the veterinary clinic. Request clarification on any items you find confusing or questionable.

  3. Double-check Services: Ensure that all the services listed on the bill were actually provided. Sometimes, mistakes can occur, and you may be charged for services that were not administered.

  4. Request an Explanation: If you find charges that seem excessive or unexpected, ask the veterinarian or the clinic staff for an explanation. They may be able to provide more details about the costs involved.

  5. Negotiate or Discuss the Bill: If you believe there are legitimate reasons to dispute certain charges, discuss your concerns with the veterinary clinic. Be polite and explain your perspective. They may be willing to adjust the bill or provide additional information.

  6. Check for Errors: Billing errors can happen. Make sure that your personal information, your pet's information, and the details of the services provided are accurate.

  7. Seek a Second Opinion: If you're uncertain about the necessity or cost of specific treatments, consider seeking a second opinion from another veterinarian. This can help you assess whether the charges are reasonable for the services provided.

  8. Payment Plan or Assistance: If the total bill is too high for you to pay all at once, inquire about the possibility of setting up a payment plan. Some veterinary clinics may also offer financial assistance programs.

  9. Escalate if Necessary: If your concerns are not addressed at the clinic level, you may need to escalate the issue. This could involve contacting the clinic manager, filing a complaint with a veterinary licensing board, or seeking legal advice.

Remember to keep all communication respectful and factual. Most veterinary clinics are open to discussing billing concerns and finding a resolution that is fair to both parties.

Winnie continues her therapy with ten minutes walks now looking forward to more time and frequency in the near future as she continues to recover.

Back to blog

Leave a comment

Please note, comments need to be approved before they are published.